FORMS (PRIVATE INSURANCE FORMS, INCOME PROTECTION
ETC)
Please fill in the appropriate details i.e. your name,
address, dates of absence/illness etc before handing the form in
to reception. It may take up to 7 working days to complete these
forms and there will be a charge to cover administration costs.
NON NHS MEDICAL EXAMINATIONS
Examinations for special purpose (e.g. Insurance, fitness
to undertake sports, HGV, PSV etc) do not come under the National
Health Service and require a longer appointment. The receptionist
will be happy to arrange an appointment with the doctor of your
choice. There is a fee for this service as recommended by the British
Medical Association.
DISCHARGE FROM HOSPITAL
If you spend a period of time in hospital with a serious
illness, having had an operation or having a baby, please let the
Practice know when you have been discharged home as it can take
a number of days for hospital correspondence to reach us.
YOUR DOCTOR
Doctors need to make notes about any diagnosis, test results,
treatments including drugs, prescriptions and other information
that you may provide, that seems relevant to the treatment of your
condition.
We need to keep this information in order to provide proper care
for you (for later treatment, or if you should be seen by another
doctor) and to allow others to check the treatment that you have
received. Nurses and other professionals also need access to these
records, and will add their own notes, as part of the overall healthcare
provision. Secretaries, receptionists and other clerical staff need
access to some of your records in order to do administrative tasks,
such as: booking appointments and communicating with you and other
parts of the NHS.
THE HEALTH SERVICE
In order to manage the NHS, some restricted information
concerning treatments, drugs prescribed, numbers of patients seen
etc. is needed and hospitals and general practices must provide
this information in returns to various central bodies. This information
has personal details such as your name and address removed wherever
possible.
OTHER AGENCIES
The NHS is not the only government service to provide you
with care, and it will be necessary for us to provide other agencies
with appropriate information, but only with your consent (or that
of your relatives if you are too ill).
FREEDOM OF INFORMATION ACT
The Freedom of Information (Scotland) Act 2002 gives the
public a right of access to all types of recorded information by
public authorities, including the Health Service. We are obliged
to respond to requests for information and provide that information,
subject to particular conditions and exemptions set out in the Act.
The Practice has adopted the British Medical Association Model Publication
Scheme to meet the requirements of the Scottish legislation. Much
of the information covered by the scheme is contained in this booklet
but should you require further information please contact the Practice
Manager.
INFORMATION FOR HEALTH
We ask you for information so that you can receive proper
care and treatment.
We keep this information, together with details of your care, because
it may be needed if we see you again.
We may use some of this information for other reasons.
HOW WE PROTECT YOUR INFORMATION
The sensitivity of patient information is well understood
within the NHS. All staff and contractors are trained to respect
their duty of confidentiality to you and have this written in their
contracts.
HOW CAN YOU FIND OUT WHAT'S IN YOUR MEDICAL RECORDS
We are required by law to allow you access to your medical
records. All requests to view medical records should be made in
writing to the Practice Manager. Request forms are available at
reception. We are allowed by law to charge a fee to cover our administration
and costs.
To protect your privacy and confidentiality we will not normally
disclose any medical information to your family, friends, or colleagues
about any medical matters at all, unless we know that we have your
consent to do so.
If you have any further queries, comments or complaints about privacy
and your medical records please contact the Practice Manager or
talk to one of the doctors.
Further details of primary medical services in the area may be
obtained from NHS Tayside, Primary Care Services, Ashludie Hospital,
Moniefieth, Dundee DD5 4HQ, Tel: 01382 527802
VIOLENCE OR ABUSE
THe Practice considers aggressive behaviour to be any personal,
abusive and aggressive comments, cursing and / or swearing, physical
contact and aggressive gestures. No abuse of staff or doctors is
acceptable whether verbal or physical and any such incidents will
result in removal from our list.
COMPLAINTS PROCEDURE
We strive to provide our patients with the highest possible
standard of care and to act quickly if problems arise. If you have
a suggestion, complaint or concern about the service you have received
from the doctors or any of the staff working in this Practice, please
let our Practice Manager know either in person, or if you prefer,
in writing. We operate a Practice Complaints Procedure as part of
the NHS system for dealing with complaints and our receptionists
will be happy to explain the procedure to you.
Coldside Medical Practice
129 Strathmartine Road
Dundee DD3 8DB
Appointments only Tel: 01382 826724
All other contact Tel: 01382 880900
Fax: 01382 884129
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