Date: 4th September 2010

National Waiting Times

Here you will find information on waiting times for patients referred by GPs to consultant outpatient clinics.

You can use this information in discussion with your GP to help you decide where you would like to be referred for assessment.

click here »

NHS24: A-Z Health Library

NHS24 online Health Library is packed with information about conditions (illnesses), tests, treatments, operations and health services.

click here »


New Patient Registration


Before you can register with the practice, and providing your entitlement to NHS care has been established, you will be asked to provide a current passport, or, if you do not have one, some other form of photographic evidence to confirm your identity, together with evidence to confirm your current address. You will be given an appointment for a new patient health check with the Practice Nurse and you will be asked to complete a registration form and a new patient questionnaire when you arrive for your appointment.

Where patients are requesting to join the practice list, the practice does not discriminate on the grounds of race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition.

Once registered with the practice, you may express a preference to see a particular doctor or health professional and this will be recorded in your records for future reference. We will endeavour to comply with any preference expressed.

 

PATIENT RIGHTS & RESPONSIBILITIES

As a patient of the NHS you have the following rights:-

  • You are entitled to receive healthcare on the basis of clinical need, regardless of your income.
  • You are entitled to be registered with a General Practitioner (GP).
  • You are legally entitled to accept or refuse treatment as you see fit.
  • You can refuse to be examined or treated in the presence of medical students.
  • You can refuse to be involved in research trials.
  • You are entitled to equal treatment regardless of race, gender, age or disability.
  • You have the right to information on GPs in your area and the services they provide.
  • You are legally entitled to make a complaint about health services.
  • You have the right to confidentiality.
  • You have a legal entitlement to view your health record.

 

PATIENT'S RESPONSIBILITIES

  • To keep an appointment and arrive on time.
  • Ensure that your address is correct at all times. If you move house, change address or telephone contact number, please inform the surgery.
  • Treat all healthcare staff in a reasonable, courteous manner.
  • Use emergency services in a responsible manner.
  • Take care with medicines. Medicines are for one person only and should not be shared. Unwanted medicines should be taken to a chemist for safe disposal.

 

FREEDOM OF INFORMATION ACT

Further information and details regarding the practice can be obtained from the Practice Manager.



Online Prescriptions


Click here to order repeat prescriptions online



DO NOT USE THIS SITE FOR EMERGENCY MEDICAL SERVICES.
IN AN EMERGENCY, CALL 999.

 

Coldside Medical Practice - Opening Hours Coldside Medical Practice - Out of Hours? Call NHS24 - 08454 242424 NHS24 - Fit For Travel