General Information
SERVICES AVAILABLE FROM THE PRACTICE
All GP practices are contracted to provide “essential services”, that is, basic treatment of ill people. We also provide the following “additional services”
- Cervical screening services
- Contraceptive services
- Maternity services in the ante natal and post natal period, together with the midwives from Ninewells
- Child health surveillance, together with the health visiting team
- Routine immunisation of children, together with the health visiting team
- Immunisation for adults in relation to travel. Not all travel immunisations are available on the NHS, please ask our practice nurse for details
- Freezing of warts and other small skin lesions
We also hold contracts with NHS Tayside for the following “enhanced services”
- Minor surgical procedures such as joint injections
- An annual flu immunisation programme to protect elderly and at risk
- Regular monitoring, by blood and urine tests, for patients on a range of drugs for arthritis and bowel problems
Should you wish further details of our contract with NHS Tayside or information on the primary care services provided in the area you may wish to contact NHS Tayside directly at NHS Tayside, King’s Cross, Clepington Road, Dundee, DD3 8EA. Telephone: 01382 818479.
USEFUL TELEPHONE NUMBERS
| District Nurse Office | 01382 580551 |
| Health Visitor Office | 01382 580779 |
| Ninewells Hospital | 01382 660111 |
| Royal Victoria | 01382 566246 |
| Roxburgh House | 01382 423143 |
| Blood Transfusion Service | 01382 645166 |
| Drugs Hotline | 01382 201444 |
| Women’s Rape and Sexual Abuse Centre | 01382 201291 |
| Children 1st | 01382 322436 |
| Samaritans (24 hrs) | 08457 909090 |
| Tayside Police HQ | 01382 223200 |
| Tayside Primary Care Trust | 01382 423000 |
STUDENTS
We are a university teaching practice and occasionally medical, nursing or health visitor students are attached to us for training. Your permission will always be requested before a student is present during a consultation. We are very grateful to patients for their co-operation with this important element of student teaching.
OBTAINING TEST RESULTS
The practice has a strict policy regarding confidentiality and data protection. We will only release test results to the person to whom they relate unless that person has given prior permission for the release of the results or they are not capable of understanding the results.
Please ring after 3pm when the telephone is less busy.
PATIENTS’ COMMENTS, SUGGESTIONS AND COMPLAINTS
We aim to be flexible and responsive in providing the services you require. If you feel the service could be improved in any way, then please feel free to pass your comments to Mrs McGuckin, Practice Manager. If you have a complaint please bring this to our attention as soon as possible to allow us the opportunity to address your concerns and if necessary conduct a full investigation. If you wish to make a formal complaint, please ask the receptionist for a practice complaint pack.
Online Prescriptions
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IN AN EMERGENCY, CALL 999.
